There is a certain pleasure that is derived from dealing with a company with exceptional customer service. A unique satisfaction we feel after having our questions answered and our problems resolved. What are the components of good customer service? Let’s start with a minimal amount of wait time listening to big band music, and add knowledgeable and courteous representatives who enjoy their jobs and actually take pride in their work. Supervisors willing and able to lend a helping hand. Sounds like a fairy tale, doesn’t it? Not necessarily. Good customer service is not yet extinct. Word is, exceptional customer service, though rare, still exists to this day. I have spoken to over a dozen people and compiled a list of the best companies for customer service.
Everyone I surveyed agrees that Disney excels at customer service. Whether you are staying at the economical All Star Sports Resort or the lavish Grand Floridian Resort & Spa at Walt Disney World, you will be treated properly, with friendly and helpful service delivered with a cheerful smile. Making reservations is a simple and surprisingly enjoyable process when the representative on the other end wishes you a magical day. The customer service representatives at Disney that I have spoken to over the years explain that they are truly happy with their jobs. Disney treats them right, and the atmosphere is a splendid one in which to work. Okay, so maybe some joker in a Tigger suit slapped a kid around in the Magic Kingdom recently. A few bad apples and all… Overall, Disney’s customer service should serve as a model for all companies.
Most everyone also agrees that Amazon provides excellent customer service. Email their customer service department with your problem and within hours it is usually resolved. I recently had a book that was seemingly lost in transit. Amazon replaced it for me free of charge, and even used their upgraded two-delivery to get it to me on time. No four-page forms to fill out, no ridiculous interrogation. Problem stated, problem solved. That’s good customer service.
UPS is another terrific company for customer service. On time and done right. And if there is a problem, the friendly folks in UPS customer service will help to resolve it. Whether it’s tracking your package or making sure it’s delivered at a time you’ll be home. What will brown do for you? Evidently, whatever it takes.
The big surprise on this list is the United States Postal Service. Long lines and inept service at your local post office aside, the postal workers in customer service manning the phones are terrific. Priority packages are tracked within minutes. The folks on the other end of the line are helpful and extremely courteous. For all the problems with the U.S. Mail, customer service isn’t one of them. (Except of course, at the post offices themselves).
Netflix also offers excellent customer service. If a movie gets lost in the mail, no problem. They’ll replace it right away. They simply ask that you wait an ample amount of time to see if it arrives. If a certain Netflix shipping location doesn’t have the movie you are searching for, they will ship it from another. After a year with Netflix, I have been very pleased. As have each of the other people I surveyed. Except one. But she has a problem with everything.
Ticket Master is another company that is really good with customer service. Their representatives are knowledgeable and courteous. Whether you purchased tickets to a Megadeath concert or to The Phantom of the Opera on Broadway, they will treat you with kindness and respect. On the other hand, they were completely unhelpful when I called to tell them I consumed too much acid at The Dead concert in the summer of 2004.
As a general rule, pleasant customer service representatives I have dealt with tend to come from the south. And the representatives I dealt with in Hawaii were much friendlier than those on the mainland.
Here is a question to you all: What are your own nominees for Best Companies for Customer Service? I’d love to read them in the Comments section below. Share your best experiences. Which companies do you feel belong in the Customer Service Hall of Fame?