This week I went shopping at TJ Maxx. I must say, the experience was rather wonderful. TJ Maxx is a clothing/home decor store that offers the consumer the opportunity to save up to 50% off department and home specialty prices. The vast variety of name brand clothing and home decor offered was quite a surprise. As always, I took this shopping experience as an opportunity to inform my readers if it is an adequate place to shop at.
The clothing selection was quite phenomenal. You can find London Fog, Nike, and even UGGS boots at TJ Maxx. UGGS boots are the new fashion craze for woman around the world. The boots usually run about $120 a pair. TJ Maxx offered the same boots for nearly half that price. I can already hear all my female readers running out of the house to catch this deal. I would not blame them if they left with those boots and many other items. The clothing selection is vast and full of one of a kind bargains. There was even a jewelry department that offered discounted top of the line necklaces, earrings, and bracelets. This was quite a surprise to me, as I did not know that TJ Maxx offered this kind of service.
I shopped for about two hours and was pleased that no one came up and bothered me. Now a days, when you visit a store to shop, you are hounded by employees constantly coming over and offering you assistance. This can make a good shopping experience go sour in a second. TJ Maxx proved to be a very peaceful shopping experience. One complaint though is that there was not enough space. Many of the clothing racks were close together. This made it hard for two individuals to shop in the same section, as there was plenty of unintentional bumping going on. If it was a crowded day during the Holidays, this may of been a bad shopping experience.
When approached, the customer service was top notch. Many of the employees went out of their way to help me get answers to my questions. I asked one employee about a product that I knew they did not carry. They went to straight to their manager who called the home office to try and find the product for me. Surprisingly, they found the product! I could not believe that they went that far out of the way to help me. This showed that they cared about their customer and wanted my continued service. Great customer service always makes your shopping experience that much better.
Checking out was okay at best. Like most stores, there was not enough cashiers working. The line wasn’t long by any means, but more than one cashier was needed. I must state though that the cashier was extremely friendly and talkative. This always puts the customer at ease and makes them forget about the wait. I enjoyed her effort to make my shopping experience that much better and made sure to let the manager know just that. I also let him know that more cashiers would be nice the next time around.
Overall, I enjoyed shopping at TJ Maxx more than I did Marshalls. The presentation was much more professional and the customer service was ten times better. I must state that the deals were rather similar. After doing some research, I realize this is because TJ Maxx and Marshalls are owned by the same company. This amazes me because of how much better TJ Maxx was compared to Marshalls. Marshalls should take a page out of TJ Maxx’s book and offer the same experience. TJ Maxx is a great place to shop at peace while enjoying some of the best deals in the Berkshires. You would be quite silly to not take advantage of this one of a kind hidden gem.