The busy restaurant is the highlight and hotspot for many, allowing you to enjoy a chef-prepared meal in a congenial setting. Today’s fast-paced restaurants know the value of exceptional customer service, regardless of the pace of business. Well-trained waiters and waitresses are flexible, accommodating, and gracious under the heat of the kitchen and guests.
Your favorite restaurant is now capturing the needs of the customer with innovations in technology and computing; when touch-screen ordering systems allowed the kitchen and front-of-house staff to communicate with ease, the process of food delivery became much easier than a standard jotting of an order that moved onward to the kitchen’s order pipeline. Today’s most efficient restaurant concepts incorporate touch-screen ordering, and even online reservations system to plot their seating charts before your arrival.
Now, technology-enabled dinner tables are taking hold in restaurants across the country. Combining touch-screen and wireless technology, new features allow the customer themselves to place an order for a refill on their cocktail, ‘buzz’ their server at the touch of a button, and even review the menu from their assigned seats. It’s a new concept for restaurant goers and the service industry alike. Companies such as ESP Systems offer restaurants the ability to give guests a portable device, letting them contact their waiter wirelessly; the waiter wears a watch that flashes whenever the customer presses down on the disc they’ve received upon entering. It’s one effective way to get your waiter’s attention beyond the often-obnoxious finger snapping! The watch can also track a series of tables, letting the waiter concentrate on some effective time management.
Self-service is showing a new presence directly at the dinner table; here, touch-screens are available to the customer as well as to the waiter. Diners can simply touch a box for refills, add additional orders, or just get some attention. Although not all restaurants can accommodate their style of service for this type of function, self-service in drive-thrus and other casual settings has proven worthwhile. Obtaining a refill on a drink may the first opportunity for self-service at more formal dining destinations.
The customer is always right, especially in the restaurant business, and there is no better way to learn about the trials and tribulations of customer service than the ropes of a busy restaurant. Customer satisfaction is every restaurant owner’s goal, and the role of the wait staff is a critical ingredient for success. Incorporating the advances in technology, in line with a restaurant’s customer service goals, is now even more achievable with touch screen computing, wireless connections, and one-step ordering systems that can streamline the process. Restaurants are making attempts to increase customer service appeal; today’s customers can take part in some valuable services when time is of the essence.