Many X-Box 360 owners have complained about warranty issues with their gaming systems. Microsoft has taken notice of these complaints and has now changed their warranty policies for the 360 to make them more user friendly.
There have been many articles written over the last year about the problems that X-box 360 owners have faced when trying to deal with Microsoft over repairs for their gaming systems. Many in the industry believe that these articles have hurt Microsoft and have turned people away from purchasing the system.
Microsoft will no longer charge for the shipping of an x-Box 360 that is in need of repairs. Microsoft will now send out postage-paid containers for the consumer to send back the defective system. Microsoft will then return the system free of charge to the owner.
According to Microsoft, “most customers,” will receive their original system after it has been repaired. Many owners complained because their original system was actually replaced by a refurbished system. This caused for many users to lose saved games that had been stored in the X-Box 360’s hard drive.
Microsoft will not be able to return original systems if the repairs would cost more then the system itself. Also, people who send in machines that cannot be repaired will not receive their original system.
Any system that is repaired after the expiration of the warranty will be shipped with a one-year repair warranty. Any system that is repaired during the warranty period will receive an extended warranty for an extra 90 days.
Microsoft will also be adding more people to their warranty and repair departments. Many 360 owners complained about the length of time that they had the wait for their repaired machine. With the amount of money that they had to spend for the system in the past, they did not believe that they should have to wait months to have their machines returned.
As of the writing of this article, there has not been any response to this from Microsoft’s competition. It will be interesting to see in Sony changes the warranty information for owners of the PS3, or if Nintendo will change their warranty for the Wii.
There have also been multiple complaints about how Sony and Nintendo handle the warranties for their handheld devices. Owners of the PSP, and of the Nintendo DS have had multiple complaints about how their warranties are too difficult to follow.
This may cause for an industry wide change in the ways that they deal with warranties. With the amounts that these systems cost, the companies should make dealing with a warranty a minor issue.